Shipping Policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Xenzzy.
We are committed to delivering high-quality products and providing a smooth shopping experience from checkout to delivery.
Order Processing
Orders are typically processed within 1-5 business days after payment confirmation.
During periods of high demand, product launches, holidays, or promotional events, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Times
United States
Estimated delivery time:
7-15 business days
While most orders arrive within this timeframe, occasional delays may occur due to factors outside our control, including carrier delays, customs processing, weather conditions, or peak shipping seasons.
Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow up to 3 business days for tracking information to become active after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Xenzzy is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Delayed Shipments
While we strive to meet all estimated delivery times, shipping dates are estimates and cannot be guaranteed.
In rare circumstances, deliveries may take longer due to:
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Customs inspections
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Carrier disruptions
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Severe weather conditions
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Public holidays
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High-volume shipping periods
We appreciate your patience and understanding in such situations.
Lost Packages
If your package appears lost in transit, please contact us at:
Our team will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery and include:
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Your order number
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Photos of the package
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Photos of the damaged item
We will review the situation and provide an appropriate solution.
Customs and Import Duties
Any customs fees, duties, taxes, or import charges imposed by local authorities are the responsibility of the customer where applicable.
Contact Us
If you have any questions regarding shipping, please contact:
Xenzzy
Email: support@xenzzy.com
We appreciate your support and thank you for choosing Xenzzy.